Under wraps,for now.

The Automotive House is a house in Dubai for collectors of the automobile in every form: scale models, original art and prints, sculpture and objects, memorabilia and archive pieces, and books.

The collection

We find our pieces through makers, collectors and archives around the world. Many are made in small numbers, and some are one of a kind. Each one is photographed and described as accurately as we can: who made it, the scale, the edition, its condition and any provenance that comes with it.

Private sourcing and commissions

If the piece you are looking for is not in the collection, tell us and we will look for it. We also take bespoke commissions, made to your specification.

Visiting the House

You are welcome to see the collection in person, by appointment, at 75 Goshi Warehouse City, 26 19D Street, Al Quoz Industrial Area 3, Dubai.

Delivery

We deliver across the UAE and to most countries in the world. Every piece is packed by hand, insured in transit and tracked until it reaches you.

Book a viewing or contact the House.
collect@automotivehouse.com
+971 58 221 8857

Last updated: 14 October 2026

This policy explains what personal information The Automotive House ("we", "us") collects when you visit this website, buy from us, make an enquiry or book a viewing, how we use it, and the choices you have. The store runs on Shopify, which hosts the website and processes some information on our behalf.

We never see, store, sell, share, rent or lease your card details. Card payments go straight to our payment provider, which handles them securely.

Information we collect

• Contact details: your name, billing and delivery address, phone number and email address.
• Payment details: the form of payment and the transaction. Card numbers go straight to our payment provider and never reach us.
• Account details, if you create an account: your name, email address, saved addresses and preferences. Sign-in uses a one-time code sent to your email.
• Orders and pieces: the pieces you view, save, add to your selection, buy, return or cancel, and your past orders.
• What you tell us: the content of your enquiries, emails, calls and viewing requests.
• Device and usage information: your device, browser, IP address and how you use the website, collected through cookies and similar technologies.

Where it comes from

• From you, when you place an order, create an account, make an enquiry, sign up for news or contact us.
• Automatically, from your device when you use the website, through cookies and similar technologies.
• From our service providers, such as Shopify, our payment provider and our couriers, when they process information for us.

How we use it

• To sell and deliver your pieces: to process payments, fulfil and deliver orders, arrange viewings and collections, handle returns and keep your account.
• To answer you: to reply to enquiries and provide customer service.
• To tell you about new pieces, only if you have agreed to receive our emails. You can stop them at any time with the unsubscribe link in every email.
• To keep the store safe: to prevent fraud, verify payments and protect the website.
• To meet our legal duties: for accounting, tax and VAT records, and when the law or a lawful request requires it.

Who we share it with

• Shopify, which hosts the store, and the providers who work for us: payment processing, couriers, email and IT services. They may only use your information to provide their service to us.
• Advertising and analytics services, where you have agreed to cookies that allow this.
• Authorities, courts or advisers, when the law requires it or to protect our rights.
• A buyer of our business, if the business is ever sold.

We do not sell your personal information.

Shopify

Shopify processes information about your use of the store to provide and improve its services, and may use information from your interactions with our store and with other Shopify merchants for some features. For those features Shopify is responsible for the processing. You can read the Shopify Consumer Privacy Policy and exercise rights over Shopify's use of your information at the Shopify Privacy Portal.

Cookies

We use cookies that the website needs to work, such as those that keep your selection and your saved pieces. Analytics and advertising cookies are used only if you agree to them, and you can change your choice at any time.

International transfers

Our service providers may store and process your information outside the United Arab Emirates. Where information is transferred out of the European Economic Area or the United Kingdom, recognised safeguards such as the European Commission's Standard Contractual Clauses are used.

How long we keep it

We keep your information for as long as we need it to provide our services, keep your account and meet our legal, tax and accounting duties, and then delete it.

Security

We protect your information with reasonable technical and organisational measures. No system is completely secure, so please do not send card numbers or other sensitive information to us by email.

Your rights

Depending on where you live, you may ask to see the personal information we hold about you, to correct it, to delete it, to receive a copy of it or to stop us using it for marketing. To make a request, contact us using the details below. We may need to confirm your identity first, and we will reply within the time the law requires. We will not treat you differently for using these rights. If you are unhappy with our answer, you may complain to your local data protection authority.

Children

The website is not intended for children, and we do not knowingly collect information about anyone under 18. If you believe a child has given us their information, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.

Contact

The Automotive House, 75 Goshi Warehouse City, 26 19D Street, Al Quoz Industrial Area 3, Dubai, United Arab Emirates
Email: collect@automotivehouse.com
Phone: +971 58 221 8857

Last updated: 14 October 2026

We want every piece to arrive exactly as you expect. This policy explains what happens if it does not, and how returns work. Nothing in it affects your rights under the consumer protection laws of the United Arab Emirates.

If something is wrong with your piece

If a piece arrives damaged, faulty or different from its description, please tell us within 30 days of delivery, with your order number and photographs. Keep all of the packaging. You may choose a replacement, a repair or a full refund. A refund includes the original delivery charge and any duties you paid, and we arrange and pay for the return.

If the outer packaging is visibly damaged when the parcel arrives, please note it with the courier or photograph it before opening, and let us know within 48 hours. This lets us claim from the carrier on your behalf.

Changing your mind

You may return most pieces within 14 days of delivery for a refund, even when nothing is wrong. The piece must be unused and in the condition in which it arrived, with its original box, display base, packaging, certificates and any documents.

The following cannot be returned because you have changed your mind. If they arrive faulty, damaged or not as described, the section above still applies.

• Bespoke commissions, and pieces made or personalised to your specification.
• Pieces sourced specially for you through our private sourcing service.
• Books and other printed publications.
• Any piece marked "final sale" on its page before you buy it.

How to return a piece

1. Write to us within 14 days of delivery with your order number and the piece you would like to return.
2. We will confirm the return and send instructions. Within the UAE we arrange collection. For other countries we explain how to send the piece back by a tracked, fully insured courier.
3. Pack the piece in its original packaging, as it was sent to you.

Please contact us before sending anything back, so that we can make sure it reaches us safely.

Return costs

Within the UAE, collection is free. For orders delivered outside the UAE, returns for a change of mind are at your cost, and the original delivery charge, import duties and taxes cannot be refunded. Returns of faulty, damaged or incorrect pieces are always at our cost.

If an international parcel is refused or cannot be delivered, we will refund the price of the piece less the cost of returning it to us and any duties or charges we have to pay.

Refunds

When the piece is back with us and we have checked it, we refund you within 7 working days to your original payment method. Your bank or card provider may take a few more days to show the credit. If a returned piece is not in its original condition, we will contact you before deciding on the refund.

Exchanges

If you would prefer a different piece, return the original as above and place a new order, or write to us and we will arrange it for you.

Cancelling an order

You may cancel an order free of charge at any time before it is dispatched. Once it has left us, the return terms above apply.

Contact

The Automotive House, 75 Goshi Warehouse City, 26 19D Street, Al Quoz Industrial Area 3, Dubai, United Arab Emirates
Email: collect@automotivehouse.com
Phone: +971 58 221 8857

Last updated: 14 October 2026

We ship from Dubai to the UAE and to most countries in the world with FedEx and DHL Express. Every piece is packed by hand for its journey, insured in transit, tracked and delivered against a signature.

When your order leaves us

Pieces in stock are usually dispatched within 1 to 3 working days. Working days are Monday to Friday, excluding UAE public holidays. Bespoke commissions and privately sourced pieces follow the timeline we agree with you in writing.

Delivery times

• Dubai and the rest of the UAE: usually 1 to 3 working days after dispatch.
• Other GCC countries: usually 2 to 5 working days after dispatch.
• Rest of the world: usually 3 to 7 working days after dispatch.

These are the carriers' estimates. Customs checks can add time. We email you tracking details as soon as your order is on its way.

Delivery charges

The delivery charge depends on the destination and on the size and value of your order. It is shown at checkout before you pay.

Collecting in Dubai

You are welcome to collect your order from the House in Dubai by appointment. Choose collection at checkout, or write to us, and we will confirm a time. Please bring photo identification.

Insurance and signature

Every shipment is insured in transit until it is delivered to you. Someone must sign for the parcel, and we cannot deliver to PO boxes. For high-value orders we may ask for photo identification before dispatch, or arrange a delivery appointment with you.

VAT, duties and customs

Prices for delivery within the UAE include VAT at 5%. Orders delivered outside the UAE are exported without UAE VAT.

Orders delivered outside the UAE may be subject to import duties, taxes and clearance charges in the destination country. Where these can be calculated at checkout, they are shown and charged there, and nothing more is due on delivery. Where they are not shown at checkout, they are payable by you to the carrier on delivery. We prepare all export paperwork, including the commercial invoice.

If your parcel arrives damaged

Please check the packaging when it arrives. If it is damaged, note it with the courier or photograph it before opening, and tell us within 48 hours. Our Refund policy explains what happens next.

Where we cannot ship

We cannot ship to countries under international sanctions or to places our carriers do not serve. If your country is not offered at checkout, write to us and we will see what we can arrange.

Contact

The Automotive House, 75 Goshi Warehouse City, 26 19D Street, Al Quoz Industrial Area 3, Dubai, United Arab Emirates
Email: collect@automotivehouse.com
Phone: +971 58 221 8857

The Automotive House
75 Goshi Warehouse City, 26 19D Street, Al Quoz Industrial Area 3, Dubai, United Arab Emirates

Email: collect@automotivehouse.com
Phone: +971 58 221 8857

Viewings at the House are by appointment. For questions about an order, a piece or a complaint, please write or call. We reply within 2 working days.

Last updated: 14 October 2026

1. About us

This website is operated by The Automotive House ("we", "us"), 75 Goshi Warehouse City, 26 19D Street, Al Quoz Industrial Area 3, Dubai, United Arab Emirates. You can reach us at collect@automotivehouse.com or on +971 58 221 8857. The United Arab Emirates is our country of domicile.

2. These terms

These terms apply to every order placed on this website, together with our Shipping policy, Refund policy and Privacy policy. By placing an order you confirm that you are at least 18 years old and that the information you give us is accurate. The version of these terms in force when you place your order is the one that applies to it.

3. Our pieces

We describe and photograph every piece as accurately as we can. Colours can look slightly different from screen to screen. Edition sizes, makers, materials and other details are given to the best of our knowledge from the maker, the manufacturer or the provenance of the piece.

Scale models are detailed collectors' pieces, not toys. They contain small and fragile parts and are not suitable for children under 14.

Signed and historic memorabilia is described with the provenance and any certificate of authenticity we hold for it, as stated on the piece's page. We only offer pieces we believe to be genuine. If a piece we sold you is shown not to be what we described, we will take it back and refund you in full.

4. Prices and payment

Prices are in UAE dirhams (AED). For delivery within the UAE they include VAT at 5%. Prices may be shown in other currencies as a guide. Your card is charged in UAE dirhams (AED), and your bank sets any exchange rate. Delivery charges, and any duties collected at checkout, are shown before you pay. The payment methods we accept are shown at checkout, and we do not add a surcharge for paying by card. We accept payments online by Visa, Mastercard and American Express credit and debit cards in UAE dirhams (AED). If an order is sent in more than one shipment, you may see more than one charge on your card statement. Please keep a copy of your order confirmation, these terms and our policies for your records.

5. Your order

When you place an order we send you an email acknowledging it. Your order is an offer to buy. The contract between us is made when we email you to confirm that your order is accepted, or when we dispatch it, whichever happens first.

Many of our pieces are one of a kind or one of very few. Adding a piece to your selection does not reserve it. We may decline or cancel an order if the piece is no longer available, if the price shown was an obvious error, if we cannot verify the payment or your identity, or if we cannot deliver to the address given. If we do, we refund anything you have paid in full. We do not trade with or provide any services to anyone in a country under OFAC or United Nations sanctions, in line with UAE law.

6. Delivery, risk and ownership

Delivery times and charges are set out in our Shipping policy. Responsibility for the piece passes to you when it is delivered. The piece becomes yours once we have received full payment and it has been delivered or collected.

7. Returns and refunds

Our Refund policy explains how to return a piece and what happens if something is wrong with it.

8. Bespoke commissions and private sourcing

Commissions and private sourcing are agreed with you in writing before we begin, including the specification, the price, any deposit and the expected timeline. Because these pieces are made or found for you alone, a deposit cannot be refunded once work or purchasing has started, except where the law requires it, and the finished piece cannot be returned for a change of mind. If the finished piece is faulty or does not match what we agreed, you have the same rights as for any other purchase.

9. Our photographs and content

The photographs, films, text, logos and marks on this website belong to The Automotive House or are used with permission. You may not copy, reuse or publish them without our written consent.

10. Our responsibility to you

Nothing in these terms limits any responsibility that cannot be limited under UAE law, or your statutory rights as a consumer. Otherwise, our responsibility for any loss arising from an order is limited to the price you paid for it, and we are not responsible for losses that were not foreseeable when the contract was made.

11. Your personal information

We use your personal information as explained in our Privacy policy. We only send you marketing emails if you have agreed to receive them, and you can stop them at any time.

12. Questions and complaints

If you have a question or a complaint, please write to us at collect@automotivehouse.com or call +971 58 221 8857. We reply within 2 working days and aim to resolve every complaint within 10 working days. You may also contact the consumer protection authorities in the UAE.

13. Changes to these terms

We may update these terms from time to time. Changes do not affect orders already placed.

14. Governing law

These terms are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai, and the courts of Dubai have jurisdiction. If you live outside the UAE, you keep any protection given to you by the mandatory laws of your own country.